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Aetna
CPP ends 12/31/2025, BHAP begins 01/01/2026. Clients are now responsible for a $10 copay if on the Plus PPO Plan and a $15 copay is on the Standard PPO Plan. The type of plan can be determined by reviewing the front of the insurance card and insurance cards can be viewed through Availity.
Provider Education Bulletin - Summer 2025
View the bulletin for important updates related to COB, avoiding denials and reviewing EOB statements on Availity.
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Blue Cross Blue Shield
North Carolina
Novant Health changed its employee benefits in 2026. Now utilizing BCBS (previously Cigna). The member id for these polices begin with NEX and the policy is handled through Brighton Health Solutions at 877-606-6739. Claims are still submitted to BCBSNC. According to a rep at Brighton on 2/16/26 all previously denied telehealth claims are being reprocessed for payment.
Reimbursement Policy: Overpayment Recovery Window
CMS Audits Medicare Advantage Claims
Michigan
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Cigna/Evernorth
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Medcost
The Medcost Network is currently closed for new providers. Updates can be found on their website. You can still add a new provider to a participating practice here.
MedCost Has Been Acquired by Health Plans, Inc.
You can also read more here on Medcosts website.
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Carolina Behavioral Health Alliance
All plan administration operations ended on 12/31/2025 and total operation ends 06/30/2026.